i am going to start a Service Standards Consultancy and provide training services to the Malaysian service industry, which at this moment does not exist. we as malaysians have to learn, no, taught, that the CUSTOMER is usually right. usually, because there will always be idiotic assholes for customers. no denying that.

for example, i was just on the phone with my supplier and she was just beginning to irritate me with crap like,'are you our dealer?', to which i answered very curtly, YES. 'which company are you from' was answered at least 3 friggin' times in that short 3 minute conversation. lucky for her, i got transferred to the director before i had chance to blow up.

LESSON to be learnt: (ok this i give you for free)
always, if you are in a position to be picking up phone calls (irregardless of whether you are in the sales/customer service/support departments because you are dealing with your friggin paying customers, you pricks), do have a pen and paper to write down details. stuff like, who's calling, from which company, what they might want from you. it's quite easy closing a sale or having a satisfied caller. or, in this world of high technology, use your database available at your fingertips.

if not - DON'T FUCKING SIT BY THE PHONE AND DON'T PICK IT UP IF YOU'RE NOT INTERESTED IN HANDLING YOUR CALLERS, YOU SONS OF BITCHES OUT THERE. i've had enough of idiots who say stuff like, sorry i'm not in that dept, etc. don't pick up the damn business line then. let it ring and ring and ring cos i might as well not be talking to anyone. it's better to assume everyone's gone home for the day.

on a much happier note, i'm absolutely in love with Kazaa. i'm busy using it to get all sorts of hot phat bhangra tracks, spanish ones (trini lopez, swoon...; control machete-check them out on Cypress Hill's spanish album and also on the Amores Perros soundtrack), and all sorts of songs. phew wow. i love.

only one gripe - i can get hindi songs, i can find indonesian ones, i can get spanish tracks. but, malaysian songs? hardly lah. looks like copyright control works after all ; )